Terms & Conditions

Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

General Disclaimer

Supervit IV is to be used as part of a healthy lifestyle and should not be substituted for exercise or a balanced diet. Vitamin products are not medicines and cannot diagnose, treat, prevent or cure disease. Their use should not be considered a substitute for traditional medical treatment. 

Anonymity

At Supervit IV we do not share any information you provide with third parties. All client data is strictly confidential and will not be shared with anyone. Our policy is not sell or loan any private data. All data is stored in an encrypted database. Should we wish to use any personal information for any reason other than in connection with your specific treatment, it will only be by specific request to you and with your approval.

License to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not: (a) republish material from this website (including republication on another website); (b) sell, rent or sub-license material from the website; (c) show any material from the website in public; (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; (e) edit or otherwise modify any material on the website; or (f) redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter.

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website for any purposes related to marketing without our express written consent.

Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. 

User generated content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website. [Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.]

Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising [in contract and/or in tort]. [To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.] [We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.] [We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.] [We will not be liable to you in respect of any loss or corruption of any data, database or software.] [We will not be liable to you in respect of any special, indirect or consequential loss or damage.]

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

Refunds & Cancellations

If cancellation is made less than 24 hours before call out, 50% of the total payment will be charged to your card. 

If cancellation is made more than 24 hours before call out, a full refund will be provided to your card.

You are responsible for declaring your health history in full. In the event our practitioner cannot proceed with the treatment due to discovering an undisclosed health problem, allergic reactions, syncope (loss of consciousness), needle phobia, or any other signs/ problems on part of the client and not SUPERVIT we reserve the right to cancel the treatment. You will not be refunded for this as arrangements have been made, consumables and medicine have been used and the call out has already been done.

The person having the drip must be present and ready for their appointment at the time of the appointment. If the customer is not ready at the appointed time then we will consider this as a cancellation (see above cancellation policy) and we reserve the right to invoice the full amount and not offer a refund. We have lots of home call-out customers and delays have a knock on effect to our other customers. 

IV drips take an average of 30-45minutes once the client has been cannulated. Please note this time can vary due to numerous factors depending on the individual. You are solely responsible for booking the treatment at a time whereby there is extra time should cannulation prove difficult. In the event you have to discontinue treatment for whatever reason, no refund will be given. Cannulation time can vary between clients depending on ease of vein access. If after multiple attempts cannulation cannot be made then no refund will be issued as the callout has already been made. 

Every person having an appointment must have an email address. We will email a medical questionnaire and a consent form in advance of the appointment and it must be completed at least 6 hours before the appointment. If the medical questionnaire has not been completed in advance of the appointment then we reserve the right to cancel the appointment. 

Invoices

There is a minimum spend £150 per call out. 

The invoice for each treatment must be paid in full before the appointment.

Consent & Medical History

An informed consent document has been prepared to help inform you of IV Infusion Therapy, explaining risks, as well as alternative treatments. You must read this information carefully and completely. You must read each page and sign the consent form digitally via the online form.

You are responsible for informing Supervit IV of any known allergies to medications or other substances and all current medications and supplements as well as informing Supervit IV of your medical history (present diseases and health problems).

Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with [governing law], and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of [jurisdiction].